Frequently Asked Questions
What is ExpatsTask?
ExpatsTask is a platform that helps people in Thailand find helpers for everyday and one-time tasks like cleaning, repairs, delivery, appliance installation, and more. We are not an agency and do not hire workers — the platform simply connects customers and taskers directly.
Who is this platform for?
ExpatsTask is for anyone living in or visiting Thailand — both expats and locals. If you need help, you can post a task. If you offer a skill or service, you can respond and earn money.
How do customers and taskers work together?
Once registered, a user can create a task by describing what needs to be done, the deadline, and the budget. Relevant taskers are notified and can respond with a quote, time estimate, and comment. After that, the customer can chat with them, choose one, and assign the task. Once completed, the tasker marks it as done, and the customer confirms and leaves a review.
How do I add a tasker to my favorites?
Click the button in the top left corner of the tasker’s profile to add them to your favorites.
You’ll be able to quickly return to their profile later via the 'Favorite Taskers' section in the menu.
Can I send a task directly to a specific tasker?
Yes, you can visit the tasker’s profile and click 'Offer a Task' to create a direct order for them.
What happens to inactive tasks?
If there’s no activity on a task for more than 7 days — for example, no tasker was selected, work hasn't started, or the task got stuck in 'review' status — the order is automatically deleted, responses are cleared, and the task becomes active again. If the task simply expired without any responses or orders, it is automatically deactivated.
Can I delete my task?
Yes, if your task has no responses and hasn’t been confirmed, you can delete it in your dashboard.
What happens if I don't confirm my account?
If you don’t activate your account within 24 hours of signing up, it will be automatically deleted.
How do I update a task if it has expired?
You can manually extend or update an expired task in your dashboard if it became inactive.
Registration and Login
How do I register?
Click the 'Log in' button in the top right corner and choose 'Sign Up'. You can create an account with Google or by entering your name, email, and password. After registration, confirm your email via the link in the message.
How do I log in?
Click 'Log in' and use your email and password, or choose Google login. If you forgot your password, use the password reset via email.
Working with Tasks
How do I create a task?
Go to the 'Create Task' section and fill out the form: describe your task, set a deadline, category, and estimated budget. Once published, your task will be visible to others, and you’ll start receiving responses.
How do I respond to a task?
Open the task you’re interested in and click 'Respond'. Enter your proposed price, timeline, and a comment. The customer can then start a chat with you or select you as the tasker.
Communication and Deals
How do I start a chat with a user?
Chat becomes available only after you’ve responded to a task. You can discuss details, agree on price and deadlines. File and photo uploads are only available in the task description, not in the chat.
How do I confirm a task and complete the job?
When the customer selects a tasker, the deal is considered confirmed. After the task is completed, the tasker must mark it as done, and the customer should confirm the completion and optionally leave a review.
Profile and security
Submit documents for verification
To complete verification, you must upload your documents, provide your phone number, and select your areas of expertise. Adding a photo, profile description, language, and an intro video is optional but increases trust and helps customers choose you.
How to change your password or delete your account?
Go to profile settings. There, you can change your password or request account deletion.
Support
Where can I get support?
If you’re experiencing issues, you can contact support via the feedback form or by emailing expatstask@gmail.com.
How do I report a user?
You can report a user by emailing expatstask@gmail.com. Please include the username, a link to the task or profile, and a description of the issue.
Can I communicate outside the platform and how are disputes handled?
You can exchange contacts and communicate via third-party messengers (WhatsApp, Line, Telegram, etc.). This is not prohibited.
However, we strongly recommend using the ExpatsTask internal chat for messaging and task arrangements. It helps preserve your communication history and protects your interests if needed.
If a dispute or conflict arises, please email expatstask@gmail.com with the subject “Support”. Include the task number and a detailed description of the situation. We will do our best to investigate and respond within a reasonable time.
The primary language of the site is English. We recommend using it for creating tasks, communication, and support inquiries.
If you see a task description or review in another language, you can quickly translate it right in your browser.
- Highlight the text you want to translate.
- Right-click and select “Translate with Google Translate” (in Google Chrome).
- You’ll instantly see the translation without leaving the page.